Customer Service

Thank you for choosing to buy from Electrical 123.

We pride ourselves on our high standards of Customer Service and want you to be happy with your purchase.

If you have any comments or queries regarding Electrical 123, please do not hesitate to contact us via any of the following methods.

Telephone: 0845 33 77 000*
Email: 

If you're e-mailing about an after sales enquiry, please click here

If you're e-mailing about your delivery time slot, please click here

If you're e-mailing about a product enquiry, please click here

If you're e-mailing about a payment query, please click here

If you would like to provide feedback, please click here

For all general enquires, please click here

If you are contacting us regarding an existing order please e-mail by replying to your order confirmation, as this gives us the information we require to deal with your query as promptly as possible.

*calls charged at local rate

Monday to Friday    8.30am to 7.00pm
Saturday                9.00am to 5.30pm
Sunday                  Closed  
Bank Holidays        Closed

* Please note telephone lines close 10 minutes before call centre closing times