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Delivery

Delivery is mainland UK and Isle of Wight only.

We have over 2000 products available for immediate delivery. We aim to deliver your purchase within 2 working days of you receiving your confirmation of acceptance of order, subject to availability and unless otherwise stated by our customer service team. Please ensure you are available to collect the item on the date arranged for delivery. If no-one is available to accept delivery when our carriers call, redelivery will be charged at the true cost. The true costs for deliveries are as follows:

Home Laundry and dishwashers £35

Refrigeration £35

American Refrigeration £55

Cookers £35

Range Cookers £55

Large TV £35

Other items £10

 

Availability of goods

All orders placed are subject to availability, we can only guarantee availability whilst we have stock. If the product you ordered is not available from stock you will be contacted by e-mail or telephone as soon as possible, to arrange either another delivery date for when the product will be in stock or to cancel your order. A comparable product may be substituted in the event of the product being unavailable, pending your agreement.

 

Delivery Time Slots

Major Kitchen Appliances and Televisions 37" and above

If you have ordered one of the above items you will receive delivery between the hours of 7am and 8pm. We will send you an email the evening before your selected delivery date, advising of the estimated 2 hour delivery time slot for your appliance. If a mobile telephone number is supplied with your order an SMS text message containing this information will also be despatched to you.  Please note there is a charge of £9.99 if a Saturday delivery is selected.

 

Small Domestic Appliances, Audio Vision, Computing and Personal Care

If you have ordered one of the above items your goods will be despatched on an all day delivery service between the hours of 7am and 6pm by our carriers City Link, unless a premium slot has been selected, Saturday delivery is £9.99.

 

Removal

As part of our delivery service we also provide an eco friendly removal of an old appliance for a fee of £9.99. When delivering your new appliance the drivers can take away the old appliance which will then be disposed of by us in an environmentally friendly manner. We also remove all the product packaging; again this is taken back to our warehouse and recycled - following the directive from the WEEE regulations.

 

With effect from July 2007, the UK's Waste Electrical and Electronic Equipment (WEEE) Regulations encourages business and consumers to arrange collection and recycling of household electrical appliances. Electronic waste is one of the fastest growing waste streams increasing 5% per year, it has been estimated that landfill space in the UK will run out within the next 10 years.

To fulfil our obligations as a retailer, we have contributed to the Valpak WEEE Distributor Take Back Scheme www.valpak.co.uk.

If you wish to utilise our removal service for TV's (37" and above), laundry, dishwashers, cookers, built-in and refrigeration products, simply click the box beside ‘Services You Might Like' on the products detail page when placing your order.

Please note that TVs must be unplugged and disconnected. Laundry and dishwashers will only be removed if disconnected and free of excess water. Refrigeration items must be fully disconnected and defrosted. Cookers can only be removed if disconnected and externally clean in addition, built-in products must be removed from their housing units.

Unfortunately, we are not able to provide this service for range cookers,  audio, computing products and small domestic appliances. To dispose of these items and to find out how you can minimise your effect on the environment please visit www.recycle-more.co.uk. You will also find advice and tips on how to recycle waste electrical goods and other household items, making it quick and easy for everyone to recycle-more!

Connections

 

Important information regarding this service

 

Please note that due to stopping restrictions we are unable to offer our Connection Services for London Red Route addresses – click here for further details.

 

Connection Service Details

 

Washers, Washer Dryers and Dishwashers

 

  • Before ordering a connection service, please check:
  • There is enough space for your appliance
  • There is access to the working water connections with stop valves, an independent waste pipe and electrical socket.
  • You do not need an existing hot water supply to be capped off. Please note – most new appliances are cold water fill only. We will only turn off the hot water valve – and check it is not leaking. It is advisable to have this supply capped off securely – this is NOT part of our connection service.
  • That any carpentry alterations are not required as we are not able to offer this.
  • Please note connection cannot be made into bathrooms or shower rooms.

What we do:

 

Assess the installation of your old appliance

 

  • Check any plinths or panels can be easily taken off and re-fitted
  • Check the existing machine aperture will accept the new machine.
  • Check there are no obvious leaks from the existing machine
  • Check the condition of the flooring and adjacent units
  • Check that suitable stop valves are present and working.

 Disconnect the existing appliance

 

  • Turn off the isolator valves
  • Check for any items left in the old appliance
  • Disconnect the old appliance from water, waste and electric points
  • Remove the appliance outside (Please note: If you would like your old appliance taken away, please also include the removal of old appliance option to your order, which will incur an additional fee.)

Check the plumbing

 

  • Ensure there are no obvious leaks
  • That all pipe work and electrical sockets are fixed to the wall and are in good condition
  • That all connections are in reach of the pipes/cables supplied with the new appliance

New appliance connection

 

  • Deliver the new appliance boxed to the installation location
  • Unbox and visually check the new appliance
  • Remove transit bolts and packaging
  • Connect to the existing water, waste and electrical sockets, turn on water supply and check for leaks.
  • Position and level the appliance
  • Start a test cycle and check for any leaks.
  • Remove all the packaging and take it away. 

What we don’t do:

 

  • Plumb two waste pipes into one
  • Make any alterations to existing plumbing or electrical connections
  • Connect the appliance if the space is not suitable

Televisions

 

What we do:

 

  • Unpack and check your new TV
  • Connect TV to an existing electricity point
  • Connect up to three additional units using the cables provided (DVD SKY, Free view)
  • Auto tune in and set up to other equipment
  • Give a brief demonstration on how to use TV
  • Turn off at the wall to check the tuning is stored.

What we don’t do:

 

  • Calibration of home cinema system
  • Personalise or optimise picture quality
  • We will not provide any connection cables such as HDMI leads Scart leads
  • Wall Mount
  • Please note we can only install in domestic properties

Television Stands

 

What we do:

 

  • Unpack and check the new stand
  • Connect TV to an existing electricity point
  • Build the stand in the room of choice as per the instructions
  • Clean the stand down
  • Position the TV and stand to a suitable area
  • Remove packaging 

Liability on Connections

 

Wet Installs

 

  • After 24 hrs we will not be liable for any leaks to the pipes.
  • If you ask us to install with existing pipes the seal may be worn. New machines come with a 1M water pipe; we will not be liable if you ask us to connect to an existing 2M length.
  • We are not liable for anything that is left in the old machine once it’s collected.
  • We are not liable for surges in power to appliances or any other related electrical problems.
  • We are not liable if the appliance has been moved after the connection has taken place.

TV installs

 

  • We have no liability if the TV looses signal after the driver has left; please refer to Manufactures help line in manual.  

What we don’t connect

 

Please note we do not offer a connection service for the following:

  • Refrigeration
  • Tumble Dryers
  • Cookers
  • Built-in Appliances
  • TV's below 37"

Please ensure that the person present when the connection takes place is of legal age, the connection includes a checklist to be completed and signed for before the process is completed.