Returns

Cancellation and returns

If you are not completely satisfied with your purchase you may cancel the contract or return your item(s) under the Consumer Protection (Distance Selling) Regulations 2000, within 7 working days from the date you received it for an exchange or refund. All monies including the delivery charge will be refunded if the goods are cancelled within the 7 day cooling off period. However the following points must be observed:

• Items must be returned in an unused condition with the original packaging if possible. Please ensure that the product is well packed so it does not get damaged on its return journey. The receipt or other valid proof of purchase must be returned with the unused item(s).
• Items are to be returned at your expense unless the item purchased was damaged or faulty when you received it. Please note that the amount charged for delivery of a product is a subsidised amount, the true cost of delivery will be charged for products returned within 7 days unless the product is faulty. (please refer to the Delivery section above for true distribution costs)
• All products are checked on return to our warehouse.  In the event of the product being used or an accessory is missing, a full refund will not be processed.  An example of the cost for accessories that will be charged back is as follows:
• Remote control                   £40 including VAT
• Instruction book/manual      £10 including VAT
• Washing machine pipes      £20 including VAT

To return the item, please contact us by email at sales@electrical123.com quoting your order number. We aim to respond to your e-mail enquiry within 1 working day of receipt.

Please note that the manufacturer endeavours to offer a free repair service for all products that develop a fault, not caused by accident, misuse or neglect, within the manufacturers guarantee period.

If the product develops more than three technical faults in the first year of the guarantee period an identical or comparable replacement will be offered if requested.

In the event that you want to return a product after the 7 day cooling off period we will credit your credit or debit card with the price of the goods within 30 days beginning with the day on which notice of cancellation was given, provided the item being returned is unused. If you do not return the goods within 21 days of your cancellation, we will make a charge in respect of the cost of recovering the goods. Please note that when purchasing a product the delivery charge is subsidised, the full cost of returning the product will be charged. If you do not return the goods or fail to make them available for collection within 30 days of your notice of cancellation, you will be deemed to have accepted the goods, at which point a new purchase contract will be made and you will be charged for your order at the price set out on the web site. This does not affect your statutory rights.

As we cannot be held responsible for non-delivery of returned goods we recommend that you obtain proof of posting. Please note that all goods should be returned with the original packaging if possible along with a receipt or other valid proof of purchase.
Your statutory rights are not affected.