Important information regarding this service
Please note that due to stopping restrictions we are unable to offer our Connection Services for London Red Route addresses – click here for further details.
Connection Service Details
Washers, Washer Dryers and Dishwashers
- Before ordering a connection service, please check:
- There is enough space for your appliance
- There is access to the working water connections with stop valves, an independent waste pipe and electrical socket.
- You do not need an existing hot water supply to be capped off. Please note – most new appliances are cold water fill only. We will only turn off the hot water valve – and check it is not leaking. It is advisable to have this supply capped off securely – this is NOT part of our connection service.
- That any carpentry alterations are not required as we are not able to offer this.
- Please note connection cannot be made into bathrooms or shower rooms.
What we do:
Assess the installation of your old appliance
- Check any plinths or panels can be easily taken off and re-fitted
- Check the existing machine aperture will accept the new machine.
- Check there are no obvious leaks from the existing machine
- Check the condition of the flooring and adjacent units
- Check that suitable stop valves are present and working.
Disconnect the existing appliance
- Turn off the isolator valves
- Check for any items left in the old appliance
- Disconnect the old appliance from water, waste and electric points
- Remove the appliance outside (Please note: If you would like your old appliance taken away, please also include the removal of old appliance option to your order, which will incur an additional fee.)
Check the plumbing
- Ensure there are no obvious leaks
- That all pipe work and electrical sockets are fixed to the wall and are in good condition
- That all connections are in reach of the pipes/cables supplied with the new appliance
New appliance connection
- Deliver the new appliance boxed to the installation location
- Unbox and visually check the new appliance
- Remove transit bolts and packaging
- Connect to the existing water, waste and electrical sockets, turn on water supply and check for leaks.
- Position and level the appliance
- Start a test cycle and check for any leaks.
- Remove all the packaging and take it away.
What we don’t do:
- Plumb two waste pipes into one
- Make any alterations to existing plumbing or electrical connections
- Connect the appliance if the space is not suitable
- Hard wire any appliance.
Televisions
What we do:
- Unpack and check your new TV
- Connect TV to an existing electricity point
- Connect up to three additional units using the cables provided (DVD SKY, Free view)
- Auto tune in and set up to other equipment
- Give a brief demonstration on how to use TV
- Turn off at the wall to check the tuning is stored.
What we don’t do:
- Calibration of home cinema system
- Personalise or optimise picture quality
- We will not provide any connection cables such as HDMI leads Scart leads
- Wall Mount
- Please note we can only install in domestic properties
Television Stands
What we do:
- Unpack and check the new stand
- Connect TV to an existing electricity point
- Build the stand in the room of choice as per the instructions
- Clean the stand down
- Position the TV and stand to a suitable area
- Remove packaging
Liability on Connections
Wet Installs
- After 24 hrs we will not be liable for any leaks to the pipes.
- If you ask us to install with existing pipes the seal may be worn. New machines come with a 1M water pipe; we will not be liable if you ask us to connect to an existing 2M length.
- We are not liable for anything that is left in the old machine once it’s collected.
- We are not liable for surges in power to appliances or any other related electrical problems.
- We are not liable if the appliance has been moved after the connection has taken place.
TV installs
- We have no liability if the TV looses signal after the driver has left; please refer to Manufactures help line in manual.
What we don’t connect
Please note we do not offer a connection service for the following:
- Refrigeration
- Tumble Dryers
- Cookers
- Built-in Appliances
- TV's below 37"
Please ensure that the person present when the connection takes place is of legal age, the connection includes a checklist to be completed and signed for before the process is completed
